Delete your Sendy Errands account

Last updated 8 September 2026

You can delete your account and associated personal data in either of two ways.

In the app

Open Profile, scroll to Delete account, and follow the confirmation steps. This is immediate and needs nothing from us.

By email

If you have already uninstalled the app, email support@sendyerrands.com from the address registered to your account, with the subject Account deletion request.

We will confirm your identity before acting on the request, and confirm again once the deletion is complete. Requests are normally handled within 30 days.

What is deleted

• Your name, email address and phone number;
• Your profile photograph, if you added one;
• Your saved delivery addresses;
• Your password and authentication data;
• Your referral code and referral relationships;
• Any remaining wallet balance is settled or forfeited in line with the Terms.

What is kept, and why

Some records cannot be deleted on request because we are required to keep them:

• Transaction and payment records — retained to meet accounting, tax and regulatory obligations, and to resolve chargebacks or disputes raised after deletion;
• Fraud and security records — retained to protect other customers and riders;
• Records subject to an active legal claim or investigation.

These records stop being linked to your profile and are not used to contact you. Section 15 of the Privacy Policy explains our retention approach in full.

Before you delete

Deletion cannot complete while you have:

• An order still in progress;
• An unresolved dispute;
• An outstanding balance owed to or by Sendy.

We will tell you which of these applies and what needs to happen first.