Frequently asked questions

Market shopping, grocery runs, food and package pickups, deliveries, and personal errands. If it doesn't fit a category, choose "Custom Errand" and describe it we'll confirm before assigning a rider.

Yes. The website supports the full booking, tracking and payment flow. The app is a faster, more convenient option, not a requirement.

No you can book as a guest with just your name and phone number. Creating an account lets you save addresses and see your order history.

Your rider will call you before making a substitution, so nothing is bought without your say-so.

Call us or use the Support page as soon as possible changes are easiest before a rider has started shopping or picked up.

Pricing depends on distance, service type, item quantity and urgency. You'll see the price before your errand is confirmed.

Bank transfer and other online options are available once payment is connected for your account; some errands may offer pay-on-completion.

Yes the base fee covers the rider's time and distance. Item costs (for shopping errands) are separate and confirmed with you.

Every order has a visible status you can follow on the Track Order page, from booking through to completion.

Once a rider is assigned, their contact details appear on your order tracking page.

Call us or use the Support page a real person will help, including refund requests if needed.

Use the Support page and select "Missing Item" as the category, referencing your order number.