Privacy Policy

Sendy Errands ("Sendy", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using the Sendy Errands mobile application, website, and related services (collectively, the "Platform").

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we share it, how long we retain it, and the rights available to you.

By using Sendy Errands, you acknowledge that you have read and understood this Privacy Policy.

1. Who This Policy Applies To

This Privacy Policy applies to:

• Customers who request errands, deliveries, purchases, or related services;
• Riders or delivery personnel who accept and perform errands;
• Merchants, stores, vendors, and other businesses involved in fulfilling errands;
• Service providers who attend a customer's premises to perform a booked service;
• Visitors to the Sendy website;
• Users who contact Sendy through support channels;
• Individuals whose information is legitimately provided to us in connection with a transaction.

2. Information We Collect

Depending on how you use Sendy, we may collect the following categories of information.

2.1 Account Information

When you create or use an account, we may collect:

• Full name;
• Phone number;
• Email address;
• Profile photograph, where applicable;
• Password or authentication information;
• Account type or role;
• Account creation and verification information.

We only request information reasonably necessary to create and operate your account.

2.2 Delivery and Transaction Information

When you create or accept an errand, we may collect:

• Pickup location;
• Delivery location;
• Delivery instructions;
• Description of the requested item or service;
• Customer's estimated item price;
• Rider's delivery-price offer;
• Accepted delivery price;
• Merchant/store information;
• Order or errand status;
• Transaction reference;
• Receipts, where provided;
• Delivery confirmation;
• Dispute information;
• Cancellation information;
• Loss, damage, theft, or missing-item reports;
• Information and evidence submitted in connection with a claim or investigation.

Users should not include unnecessary sensitive personal information in delivery instructions.

2.3 Service Booking Information

Sendy also lets you book a service provider — for example a barber, cleaner, electrician or plumber — who travels to you and performs the work in person. When you make such a booking, we may collect:

• Description of the work requested, and any details you add;
• The address the provider is asked to attend, and any landmark or access notes;
• The date and time you ask the provider to attend;
• How the provider travels to you, and the arrival fee charged for it;
• Your expected budget, where you choose to give one;
• The price the provider quotes for the work;
• Your acceptance or decline of that quote;
• Your confirmation that you have paid the provider, and any payment receipt you upload;
• Timestamps for the provider setting out and completing the work;
• Ratings, reviews, disputes and complaints relating to the booking.

A service booking differs from a delivery in one important respect: the address you give is a place a person will physically attend, usually your home, at a time you have named. Please give only the detail a provider genuinely needs to find you and do the job, and avoid including sensitive personal information in the description of the work.

Payment for the work itself is made by you directly to the provider. Sendy does not receive, hold or process that money, and so does not hold the account details you use to pay it. What we record is your confirmation that payment was made, the time you confirmed it, and any receipt you choose to upload — which exists so that a later dispute has something to refer to. Sendy charges, and processes payment for, the arrival fee only.

2.4 Location Information

Sendy may collect location information where necessary to provide location-based services. This may include:

• Approximate location;
• Precise GPS location, where you grant permission;
• Pickup and delivery coordinates;
• Rider location during an active delivery;
• Location associated with a completed transaction.

Location information may be used to:

• Match riders with errands;
• Display relevant delivery information;
• Estimate routes and distances;
• Provide delivery tracking;
• Detect abnormal or fraudulent activity;
• Improve service reliability;
• Resolve disputes concerning pickup or delivery;
• Investigate reported loss, damage, theft, or missing items.

You may disable device location permissions through your device settings. Certain functionality may not work correctly when location permissions are disabled.

3. Payment Information

Sendy may facilitate payments for errands through third-party payment providers.

Depending on the payment method, we may process information such as:

• Payment status;
• Transaction reference;
• Amount paid;
• Currency;
• Payment method;
• Refund status;
• Payment timestamps;
• Merchant settlement information;
• Protection-payment information, where applicable.

Where payment processing is performed by a third-party payment service provider, card numbers, CVV numbers, PINs, and other sensitive payment credentials may be handled directly by that provider rather than stored by Sendy.

Sendy does not intentionally store full payment-card credentials unless specifically required and lawfully implemented for a particular service.

Sendy's payment provider may have its own privacy policy and terms governing payment processing.

4. Device and Technical Information

We may automatically collect technical information such as:

• Device type;
• Operating system;
• App version;
• Browser type;
• IP address;
• Device identifiers;
• Network information;
• Crash logs;
• Error information;
• Approximate geographic information;
• Login timestamps;
• Session information.

This information helps us secure, troubleshoot, maintain, and improve the Platform.

5. Communications

If you communicate with Sendy, we may retain:

• Support requests;
• Emails;
• In-app communications;
• Messages relating to disputes;
• Feedback;
• Reports of misconduct;
• Transaction-related correspondence;
• Communications submitted in connection with loss, damage, theft, or missing-item investigations.

Where legally permitted and appropriately disclosed, communications may be reviewed for customer support, fraud prevention, safety, dispute resolution, quality assurance, and enforcement of our Terms.

6. Photographs, Documents and Receipts

Where Sendy provides functionality allowing users to upload photographs, receipts, documents, or other media, we may process those materials for purposes including:

• Verifying purchases;
• Confirming delivery;
• Resolving disputes;
• Processing refunds;
• Investigating reported loss, damage, theft, or missing items;
• Determining eligibility for applicable customer-protection measures;
• Detecting fraud;
• Supporting customer service;
• Improving transaction records.

Users must not upload unlawful, abusive, or irrelevant personal information belonging to another person.

7. How We Use Your Information

We may use personal information to:

• Create and manage accounts;
• Facilitate errands and deliveries;
• Match customers and riders;
• Facilitate payments and settlements;
• Communicate with customers, riders and merchants;
• Provide delivery tracking;
• Verify transactions;
• Process cancellations and refunds;
• Investigate complaints;
• Investigate reported loss, damage, theft, and missing items;
• Assess and administer applicable customer-protection payments;
• Detect fraud, abuse, theft and suspicious activity;
• Protect users and the Platform;
• Maintain technical infrastructure;
• Improve our products and services;
• Analyze aggregated usage patterns;
• Conduct internal reporting and business analytics;
• Send service-related notifications;
• Send marketing communications where legally permitted and where appropriate consent or another lawful basis exists;
• Comply with legal, regulatory and law-enforcement requirements;
• Establish, exercise or defend legal claims.

8. Legal Basis for Processing

Where required by applicable data-protection law, Sendy processes personal information on an appropriate lawful basis.

Depending on the circumstances, this may include:

• Performance of a contract;
• Compliance with a legal obligation;
• Legitimate interests;
• Consent;
• Protection of vital interests;
• Other lawful bases recognized under applicable Nigerian law.

Where processing is based on consent, you may withdraw consent where legally applicable. Withdrawal does not necessarily invalidate processing that occurred before withdrawal.

9. Information Shared With Other Users

Sendy is a two-sided marketplace/service platform. Some information must be shared between users to perform an errand.

For example, after an errand is accepted, a rider may need access to:

• Customer name;
• Pickup information;
• Delivery information;
• Relevant delivery instructions;
• Phone/contact functionality;
• Information about the requested item.

Similarly, a customer may receive information about the assigned rider necessary to identify or communicate with the rider.

Where you book a service, a provider who accepts the booking may need access to:

• Customer name;
• The address they are asked to attend, and any access or landmark notes;
• The time the booking is scheduled for;
• The description of the work requested;
• Phone/contact functionality.

Because a service provider attends in person, this sharing is more significant than for a delivery. A provider is shown your address only after they have accepted your booking, and you are shown the provider's name, category and rating before you book.

Sendy attempts to limit information shared to what is reasonably necessary to perform the transaction.

10. Third-Party Service Providers

We may use third-party providers for services including:

• Payment processing;
• Cloud hosting;
• Authentication;
• Database infrastructure;
• Analytics;
• Mapping and location services;
• SMS or communication services;
• Push notifications;
• Customer support;
• Error monitoring;
• Fraud prevention;
• Software infrastructure.

These providers may process information on our behalf and may be subject to contractual, technical, or legal obligations concerning data protection.

11. Business Transfers

If Sendy undergoes a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, personal information may be transferred as part of that transaction.

Where legally required, appropriate notice will be provided.

12. Law Enforcement and Legal Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests;
• Prevent fraud;
• Investigate suspected criminal activity;
• Protect users;
• Protect Sendy's property or rights;
• Protect the public;
• Establish or defend legal claims.

Where legally permitted, we may notify affected users of relevant requests.

13. Data Security

Sendy uses reasonable technical and organizational safeguards designed to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Destruction;
• Alteration;
• Misuse.

Security measures may include access controls, authentication, encryption where appropriate, logging, monitoring, backups, and restricted employee access.

However, no internet-based system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and devices.

14. Account Security

You must:

• Keep your login credentials confidential;
• Use reasonable security practices;
• Notify Sendy promptly if you suspect unauthorized access;
• Avoid sharing authentication codes;
• Log out of shared devices.

Sendy will never intentionally request your payment-card PIN, banking password, or other credentials that it does not need to operate the Platform.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Maintaining accounts;
• Completing transactions;
• Resolving disputes;
• Investigating loss, damage, theft, and missing-item reports;
• Assessing customer-protection claims;
• Preventing fraud;
• Meeting accounting requirements;
• Meeting legal and regulatory obligations;
• Enforcing agreements;
• Maintaining business records.

Certain transaction, payment, security, claim, or legal records may therefore remain after an account is deleted.

Where information is no longer required, we may delete, anonymize, or securely dispose of it.

16. Your Data Protection Rights

Subject to applicable law, you may have rights including:

• The right to request access to your personal information;
• The right to request correction of inaccurate information;
• The right to request deletion where legally applicable;
• The right to object to certain processing;
• The right to restrict certain processing;
• The right to request portability where applicable;
• The right to withdraw consent where processing relies on consent;
• The right to complain about unlawful processing.

Some requests may be subject to legal limitations.

To exercise a right, contact us at support@sendyerrands.com.

We may need to verify your identity before processing certain requests.

17. Children

Sendy is not intended to be used by children who are legally incapable of entering into contracts.

Where the service is used by students or younger users, use must comply with applicable age, parental-consent, educational, and data-protection requirements.

If we learn that personal information has been collected unlawfully from a child, we may take appropriate steps to delete it.

18. Cookies and Similar Technologies

The Sendy website may use cookies and similar technologies for:

• Authentication;
• Security;
• Preferences;
• Analytics;
• Performance;
• Marketing, where applicable.

Where required, users will be provided with appropriate cookie choices.

19. International Data Transfers

Some third-party service providers may process information outside Nigeria.

Where personal information is transferred across borders, Sendy will seek to use appropriate safeguards required by applicable law.

20. Marketing Communications

Sendy may send service-related messages necessary to operate the Platform.

Where legally permitted, Sendy may also send promotional communications.

You may opt out of promotional communications using available unsubscribe or notification controls.

Opting out of marketing does not necessarily stop essential service communications.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When material changes are made, we may provide notice through the Platform, website, email, or another appropriate channel.

The updated version will indicate its effective date.

22. Contact

For privacy questions, requests, or complaints:

Sendy Errands
Email: support@sendyerrands.com
Website: https://sendyerrands.com
Address: No 7, Nimota close ikotun-igando road unity bus-stop opposite Primex hospital Lagos.

23. Complaints

If you believe Sendy has mishandled your personal information, please contact us first so we can investigate and attempt to resolve the issue.

You may also have the right to lodge a complaint with the relevant Nigerian data-protection authority.